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Southern & Central Utah's FASTEST
Internet Service Provider


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Telephone Troubleshooting and Tech Support

We strive to provide you with reliable, crystal-clear phone service. If you ever experience any issues with your phone service, please contact us so we may resolve the problem in a timely manner.

Tech Support Contact

Please note: E-mail is only monitored during business hours. If you require immediate assistance due to an outage on the weekend, please call (888) 826-4211 and leave a message. Our on-call technicians actively monitor voice mails and will call you back shortly.

Technical Support

Phone Hours:
Mon-Fri 8:00am - 10:00pm
Sat 10:00am-5:00pm
Phone: (888) 826-4211
Select Opt. 2 > Opt. 2
TechSupport@socen.com

Special Access Circuits &
Commercial Phone Systems

Phone Hours:
Mon-Fri 8:00am - 10:00pm
Sat 10:00am-5:00pm
Phone: (888) 826-4211
Sales: (435) 263-0759
After Hours Special Access Circuits Support: (435) 263-0911
After Hours Commercial Phone Systems Support: (435) 676-0911
Netops@socen.com

Tech Medics

Phone Hours:
Mon-Fri 8:00am - 5:00pm
Phone: (888) 826-4211
TechMedics@socen.com

Basic Troubleshooting

    If you do not have a dial tone, hear static, or your phone is "busy" when others call:
  1. Unplug all of your phone equipment, including satellite TV box, phones, fax, and modem, from the power outlet as well as the phone jack.
  2. Plug in ONE hardwired phone (if you have one) ONLY.
  3. If your call works properly, you probably have a faulty piece of hardware. Plug in each piece of equipment, one at a time, to determine which is at fault.
  4. If that doesn't work, call South Central Technical Support.
    If you hear static and are also a DSL High Speed Internet customer:
  1. Turn your modem off.
  2. If the static goes away, either your DSL filter is missing, installed backwards or is faulty.
  3. Check your line for a DSL Filter (it will look similar to the image to the right), if not present, install one. The filter should plug in to the jack, then your phone will plug in to the filter.
  4. If that doesn't work, call South Central Technical Support.

Voicemail

Click Here for Voicemail Instructions

South Central Communications is the Internet service provider for:

Alton, Angle, Antimony, Apple Valley, Beaver, Beryl, Bicknell, Boulder, Brian Head, Bryce Canyon, Burrville, Cane Beds, Canonville, Centennial Park, Circleville, Colorado City, Duck Creek, East Zion, Enoch, Enterprise, Escalante, Fish Lake, Fredonia, Fremont, Glendale, Gooseberry Mesa, Greenwich, Grover, Hatch, Henrieville , Hildale, Jacob Lake, Junction, Kaibab Band of Paiutes, Kanab, Kingston, Koosharem, Loa, Lyman, Marysvale, Milford, Minersville, Modena, Mt. Carmel, Newcastle, Orderville, Page, AZ, Panguitch, Paragonah , Parowan, Teasdale, Torrey, Tropic

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South Central Communications Office Locations

Escalante Office
45 North 100 West
P.O. Box 555
Escalante, UT 84726
(888) 826-4211
Cedar City Office
856 Sage Dr, Ste 302
Cedar City, UT 84720
Kanab Office
318 North 100 East
Kanab, UT 84741
(435) 644-2810

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